You can return this product within 14 days of delivery, only if it meets all the conditions set out in our return policy. The return is free only in the case of product defects or errors in shipping. In all other cases, the return shipping costs are paid by the customer.
We only accept original, sealed packaging. We cannot accept returns of opened, damaged or used lenses, for hygiene reasons. Returns are not accepted for opened or unsealed contact lenses, custom-made products or items with a broken seal.
To initiate a return, write to assistenzaclienti@occhialerialucana.com indicating the order number and the reason. After receiving and inspecting the product, the refund will be processed within 5–7 business days or, if you prefer, you can request a replacement.
