Guide to the Legal Guarantee on Prescription Glasses and Sunglasses: What to Know

When purchasing a pair of glasses or sunglasses, it is important to be aware of your rights in terms of the legal guarantee for glasses. This not only protects you as a consumer, but also ensures that the product you are purchasing is of quality and compliant with what the seller promises. In this article, we will explore what the legal guarantee for glasses and sunglasses provides, what your rights are and how to assert them.

1. What is the Legal Guarantee?

The legal guarantee is a consumer right provided for by European legislation and also implemented in Italy, which protects the buyer in the event that the purchased product presents defects of conformity. This guarantee covers all consumer goods, including eyeglasses and sunglasses, purchased from authorized retailers.

In Italy, the legal guarantee lasts 24 months from the date of purchase and guarantees that the product complies with the seller's declaration. This means that the glasses must be suitable for the intended use, have the characteristics described and not have defects that compromise their use.

2. When does the Legal Guarantee on Glasses Apply?

The legal guarantee applies in the event of lack of conformity, which may include:

• Manufacturing defects: For example, if the lenses have imperfections or scratches that are not due to improper use.
• Poor quality materials: If the frame of the glasses breaks easily despite normal use.
• Failure to Comply with Declared Features: If the purchased product does not correspond to what is described, as in the case of non-anti-reflective lenses when this option was purchased instead.

3. Consumer Rights

In the event of a lack of conformity detected within 24 months of purchase, you are entitled to:

• Repair or Replacement: You can request that the defective product be repaired or replaced with a new one. The choice between repair and replacement is up to you, unless the option chosen is impossible or excessively expensive for the seller.
• Price Reduction or Termination of Contract: If repair or replacement is not possible, or does not occur within a reasonable time, you can request a price reduction or, in serious cases, termination of the contract with reimbursement of the amount paid.

4. How to Claim the Legal Guarantee

To enforce the legal guarantee, it is important to follow some steps:

• Keep proof of purchase: Your receipt, invoice or bill is essential to prove the date of purchase and the store where you bought the glasses.
• Report the defect promptly: In the event of a lack of conformity, you must report the problem to the seller within two months of discovering the defect. The seller is obliged to intervene to repair or replace the defective product.

5. Difference between Legal Guarantee and Conventional Guarantee

In addition to the legal guarantee, some manufacturers or retailers may offer a conventional guarantee , which may provide additional coverage or more favorable conditions than the legal guarantee. However, this additional guarantee does not replace the legal guarantee, but integrates it.

6. What Does the Legal Guarantee Not Cover?

The legal guarantee does not cover damages caused by improper use of the product, such as:

• Accidental Damage: Drops or impacts that break the frame or scratch the lenses.
• Normal Wear: Deterioration of the lenses or frame due to prolonged use.
• Unauthorized repairs: Repairs carried out by unauthorized third parties may invalidate the warranty.

7. Conclusion

Knowing your rights regarding the legal guarantee on eyeglasses and sunglasses is essential to protect your investment and ensure that the product you purchase meets your expectations. Remember to always keep proof of purchase and promptly report any defects to the seller. If you are looking for high-quality glasses with the security of a reliable guarantee, turn to a trusted optical center like Occhialeria Lucana , where you can find not only excellent products, but also an after-sales service that will support you in every need. Don't wait! Explore our wide selection of glasses now and find your look.
[ Click here for the eyewear collection ]